Privacy Policy — dewi311

1 Data We Collect

When you interact with dewi311 — whether by registering an account, making a deposit, placing a wager, or contacting our support team — you provide us with information that we need to deliver our services safely and effectively. The categories of personal data we collect are set out below.

1.1 Registration and Identity Data

When you create a dewi311 account, we collect your full legal name, date of birth, email address, and mobile phone number. This information is required to verify your identity, confirm that you meet the 18+ age requirement, and ensure that each account belongs to a unique individual. During Know Your Customer (KYC) verification, we may additionally collect a copy of your national identity card, passport, or another government-issued identity document, along with proof of address such as a recent utility bill or bank statement.

1.2 Financial and Payment Data

To process deposits and withdrawals, dewi311 collects payment-related information including your bKash or Nagad mobile wallet number, bank account details where bank transfer is the chosen method, and transaction reference numbers. We do not store full card numbers for Visa or Mastercard transactions — these are processed directly through our payment gateway partners and tokenised. We retain only the last four digits and the card type for reference purposes.

1.3 Account Activity Data

We automatically record data relating to your use of the platform, including login timestamps, IP addresses, device type and operating system, browser type and version, session duration, games played, wager amounts, bet history, and withdrawal requests. This data enables us to detect suspicious activity, prevent fraud, and personalise your platform experience.

1.4 Communication Data

When you contact our support team via live chat, email, or WhatsApp, we retain a record of that communication, including the date, time, and content of your message. This allows us to maintain continuity of support and resolve any follow-up queries efficiently.

1.5 Technical and Device Data

We collect technical identifiers including your IP address, device fingerprint, and approximate geographic location derived from your IP address. This data is used for fraud prevention, duplicate account detection, and to ensure our platform is displayed correctly on your device.

1.6 Summary of Data Categories

2 How We Use Your Data

dewi311 processes your personal data for specific, defined purposes. We do not use your data for purposes incompatible with those for which it was originally collected. The principal purposes for which we process your personal data are as follows:

• Account management: To create, maintain, and administer your dewi311 player account, including processing logins, managing your balance, and recording your gaming history.
• Identity verification: To confirm your identity and age in accordance with our 18+ policy, and to complete KYC checks required for withdrawal processing.
• Payment processing: To execute deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard, and to maintain an accurate record of all financial transactions on your account.
• Fraud prevention and security: To detect and prevent fraudulent activity, money laundering, duplicate accounts, bonus abuse, and unauthorised access to your account.
• Customer support: To respond to your queries, resolve disputes, and maintain a history of your support interactions for quality and continuity purposes.
• Responsible gaming: To monitor your gaming patterns and apply self-imposed deposit limits, session reminders, or self-exclusion restrictions where requested or where our systems identify potential risk indicators.
• Platform improvement: To analyse aggregate, anonymised usage data to improve platform performance, game selection, and the overall player experience.
• Legal compliance: To fulfil any legal obligations, respond to lawful requests from authorities, and enforce our Terms & Conditions.
• Promotional communications: Where you have not opted out, to send you personalised offers, bonus notifications, and seasonal promotions relevant to your activity on dewi311. You may opt out at any time by contacting support or updating your account notification preferences.

3 Cookies & Tracking Technologies

dewi311 uses cookies and similar tracking technologies to operate the platform effectively, improve user experience, and support our security and fraud-prevention systems. A cookie is a small text file placed on your device by our web server when you visit the platform. Cookies do not contain executable code and cannot carry viruses.

3.1 Types of Cookies We Use

3.2 Managing Cookies

You may configure your browser to refuse some or all cookies, or to alert you when cookies are being set. Please note that disabling strictly necessary cookies will prevent you from logging in to your dewi311 account and using core platform features. Instructions for managing cookies are available in the help documentation of all major browsers including Chrome, Firefox, Safari, and Edge.

dewi311 does not use third-party advertising cookies or cross-site tracking pixels for the purpose of serving ads on external websites. Our analytical cookies are used solely for internal platform performance monitoring.

4 Data Sharing & Third Parties

dewi311 does not sell or rent your personal data to any third party. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

4.1 Payment Service Providers

To process your deposits and withdrawals, we share necessary financial data with our payment partners including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard processing networks. These providers process your data in accordance with their own privacy policies and applicable financial regulations. dewi311 does not retain full payment credentials beyond what is needed for transaction records.

4.2 Game Technology Providers

The games available on dewi311 are powered by licensed third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you play a game from one of these providers, certain technical data — such as session tokens and game round IDs — is shared with the game provider for the purpose of delivering the game experience and calculating results. These providers do not receive your full personal profile or payment data.

4.3 Identity Verification Partners

Where dewi311 uses a third-party identity verification service to complete KYC checks, your identity document data and personal details may be shared with that service provider solely for the purpose of verification. Such providers are bound by strict data processing agreements and are not permitted to use your data for any other purpose.

4.4 Legal and Regulatory Disclosures

dewi311 may disclose your personal data to law enforcement agencies, regulatory authorities, or courts if required to do so by applicable law, or where we reasonably believe disclosure is necessary to protect the rights, property, or safety of our players, our platform, or third parties. We will notify you of any such disclosure where legally permitted to do so.

5 Data Retention

dewi311 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, to comply with our legal and regulatory obligations, and to resolve any disputes that may arise. The specific retention periods for each data category are outlined below.

• Account and identity data: Retained for the lifetime of your active account and for a period of 5 years following permanent account closure, in order to comply with anti-money laundering obligations and to handle any post-closure disputes.
• Financial and transaction data: Retained for a minimum of 5 years from the date of each transaction to meet financial record-keeping requirements.
• Activity and bet history: Retained for 3 years from the date of each session or wager, used for dispute resolution and responsible-gaming monitoring.
• Support communication records: Retained for 2 years from the date of the last interaction in each support thread.
• KYC documents: Retained for 5 years from the date of verification completion or account closure, whichever is later.
• Technical and device data: Retained for 12 months from the date of collection, then anonymised or deleted.

Once the applicable retention period has elapsed, personal data is securely deleted or irreversibly anonymised. Anonymised, aggregated data (which cannot be used to identify any individual) may be retained indefinitely for platform analytics purposes.

If you request deletion of your account, dewi311 will delete or anonymise your personal data within 30 days of receiving the verified request, subject to any overriding legal retention obligations described above.

6 Your Privacy Rights

dewi311 respects your right to control your personal data. The following rights are available to all registered players. To exercise any of these rights, contact our support team at support@dewi311 with your registered email address and a description of your request. We will respond within 10 business days.

7 Data Security

dewi311 implements a multi-layered approach to data security, combining technical, administrative, and physical safeguards to protect your personal information against unauthorised access, accidental loss, destruction, or disclosure.

7.1 Technical Safeguards

All data transmitted between your browser or mobile app and the dewi311 servers is encrypted using Transport Layer Security (TLS 1.2 or higher). Sensitive data at rest, including identity documents and financial records, is encrypted using AES-256 encryption. Our servers are hosted in access-controlled data centres with 24/7 physical security monitoring.

7.2 Access Controls

Access to personal data within dewi311 is restricted on a strict need-to-know basis. Only personnel with a defined operational requirement — such as fraud analysts, KYC verifiers, and senior support staff — may access player data. All internal access is logged and subject to regular audit. Employees are bound by confidentiality obligations as a condition of their engagement.

7.3 Incident Response

In the event of a data security incident that poses a significant risk to your personal data, dewi311 will notify affected players within 72 hours of becoming aware of the incident, where technically feasible. Our notification will describe the nature of the incident, the data categories affected, the likely consequences, and the measures we are taking to address it. Players will be advised on any protective steps they should take, such as changing their password.

7.4 Player-Side Responsibility

While dewi311 invests significantly in platform security, no online system can provide absolute protection. You play an important role in keeping your account secure. We strongly recommend that you:

• Use a unique, strong password for your dewi311 account that you do not use for any other service.
• Never share your login credentials with any third party, including friends or family members.
• Log out of your account whenever you use a shared or public device.
• Contact support immediately at support@dewi311 if you notice any suspicious activity on your account.

8 Policy Changes & Contact

dewi311 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or platform functionality. When material changes are made, we will update the "Last updated" date at the top of this page and, where the changes are significant, notify active players via email to their registered address.

We encourage you to review this Privacy Policy periodically. Your continued use of dewi311 following the publication of any revised Privacy Policy constitutes your acceptance of the updated terms. If you disagree with any change to this Privacy Policy, you should cease using the platform and contact us to close your account.

8.1 Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way dewi311 processes your personal data, please contact our dedicated support team using the details below. All privacy-related correspondence is handled in English and will receive a response within 2 to 12 hours during operational hours.

• Email: support@dewi311 (plain text — not a clickable link)
• Live Chat: Available 24 hours a day, 7 days a week via the dewi311 platform
• WhatsApp Support: Available 08:00–24:00 Bangladesh Standard Time (BST, UTC+6)