Play Smart.
Stay in Control.

1 Our Commitment to Responsible Gaming

dewi311 was built for players across Bangladesh who enjoy online casino games, sports betting, and card games as a leisure activity. We recognise that for the vast majority of our players, gambling is a form of entertainment — something enjoyable, social, and contained within a personal budget. However, we also acknowledge that for a minority of individuals, gambling can transition from a pastime into a behaviour that causes real financial and emotional harm.

That is why responsible gaming is not an afterthought at dewi311 — it is a foundational principle. We invest in player-protection tools, staff training, and transparent communication so that every person who plays on our platform has access to the resources they need to stay in control. We are committed to preventing underage gambling, supporting players who identify signs of problem gambling, and operating with full transparency about the risks associated with wagering.

Gambling should always be: a voluntary choice, funded only by money you can afford to lose, treated as entertainment rather than income, and never used as a way to recover past losses. If gambling ever stops feeling like fun, that is a signal to take a break — and dewi311 makes it simple to do exactly that.

2 Age Restriction — 18+ Policy

dewi311 operates a strict 18+ age policy. No person under the age of 18 years is permitted to register an account, make a deposit, place a wager, or participate in any game or betting activity on the platform. This policy is non-negotiable and is enforced through both technical controls and manual identity verification.

How We Enforce the 18+ Rule

• Date of birth is collected at registration and must match the identity document submitted during KYC verification.
• Withdrawals above ৳5,000 trigger a mandatory KYC check, which includes age verification.
• Our fraud and compliance team regularly audits accounts flagged for age-related inconsistencies.
• Players found to have provided false age information will have their accounts permanently closed and will forfeit any remaining balance.

Keeping Minors Safe at Home

If you share a device or household with someone under 18, we strongly recommend using parental control software to restrict access to online gambling websites. Tools such as Net Nanny, Kaspersky Safe Kids, and Google Family Link can help prevent minors from accessing gambling platforms. Always log out of your dewi311 account when leaving your device unattended.

3 Self-Exclusion

Self-exclusion is one of the most effective tools available for players who feel that their gambling has become difficult to control. dewi311 offers a voluntary self-exclusion programme that allows any registered player to block themselves from accessing their account for a defined period or permanently.

Available Self-Exclusion Periods

What Happens During Self-Exclusion

• Your account is locked immediately upon confirmation of your self-exclusion request.
• All promotional emails, SMS messages, and WhatsApp communications from dewi311 are suspended for the duration of the exclusion.
• Any pending withdrawal at the time of exclusion will be processed and paid out to your registered bKash or Nagad account.
• You will not be able to create a new account on dewi311 under any email address, mobile number, or identity during the exclusion period.
• Permanent exclusion cannot be reversed. After any time-limited exclusion expires, a 7-day cooling-off period is applied before access is restored, giving you one final opportunity to reconsider.

4 Deposit Limits

Setting a deposit limit is one of the simplest and most practical responsible gaming steps you can take. dewi311 allows every registered player to configure limits on how much money they deposit into their account within a given time frame. These limits apply regardless of how many transactions are made — once the cap is reached, no further deposits are accepted until the limit period resets.

Limit Types Available

• Daily Deposit Limit: Caps the total amount deposited across a 24-hour period (midnight to midnight BST, UTC+6).
• Weekly Deposit Limit: Caps the total amount deposited across a 7-day rolling window (Monday 00:00 to Sunday 23:59 BST).
• Monthly Deposit Limit: Caps the total amount deposited within a calendar month.

Limit Adjustment Rules

Reducing a deposit limit takes effect immediately. Increasing a deposit limit or removing an existing limit is subject to a mandatory 7-day waiting period from the date of the increase request. This cooling-off period ensures that limit increases are deliberate decisions rather than impulsive responses to a losing session. Players may set limits in Bangladeshi Taka (৳) starting from ৳500 per day.

5 Time-Out Features

Sometimes you simply need a short break rather than a full self-exclusion. dewi311's time-out feature allows you to temporarily deactivate your account for a brief, defined period without the permanence of a formal exclusion request.

During any time-out period, your account balance is preserved and any pending withdrawals are processed normally. Marketing communications are paused for the duration. When the time-out expires, you must actively choose to log back in — the account does not resume automatically.

6 Recognising Warning Signs

Problem gambling often develops gradually. Recognising early warning signs — in yourself or someone you care about — is an important step towards getting help before gambling causes serious harm. The following indicators may suggest that gambling has moved beyond recreational entertainment.

Financial Warning Signs

• Gambling with money intended for rent, utility bills, groceries, or other essential expenses.
• Borrowing money from family, friends, or a mobile financial service like bKash to fund gambling.
• Chasing losses — continuing to play in an attempt to recover money already lost in the same session or previous sessions.
• Spending significantly more than originally planned during a session.
• Concealing gambling transactions or bank statements from family members.

Emotional and Behavioural Warning Signs

• Feeling irritable, anxious, or restless when not gambling or when unable to access a gambling platform.
• Gambling as a primary way of escaping stress, depression, loneliness, or boredom rather than seeking other solutions.
• Lying to family, friends, or colleagues about how often or how much you gamble.
• Neglecting work, studies, family commitments, or personal health because of time spent gambling.
• Repeatedly failing to stick to self-imposed limits despite genuine intentions to do so.
• Feeling guilt or shame after gambling sessions but continuing anyway.

7 Self-Assessment Checklist

Answer the following questions honestly. If you answer "yes" to three or more, we encourage you to use dewi311's responsible gaming tools and consider speaking to a support specialist. This checklist is not a clinical diagnosis — it is a starting point for self-reflection.

8 Support & Resources

dewi311's own support team is your first point of contact for activating any responsible gaming tool. All requests are handled in English by trained staff who understand the sensitive nature of responsible gaming conversations. We do not judge, and we do not try to dissuade players from using protection tools.

External Support Organisations

If you feel that professional counselling would help, the following types of organisations provide confidential, non-judgemental support for people affected by problem gambling. While dewi311 does not maintain formal partnerships with specific Bangladeshi organisations, we encourage players to seek help through licensed mental health practitioners, community health centres, and national helpline services available in Bangladesh. Asking for help is a sign of strength, not weakness.

• Licensed mental health counsellors and psychologists in Bangladesh cities including Dhaka, Chittagong, Sylhet, and Khulna.
• Community health centres affiliated with local government hospitals in your district.
• National Mental Health Helpline services operated by the Government of Bangladesh Ministry of Health and Family Welfare.
• Non-governmental organisations (NGOs) providing addiction counselling and family support services across Bangladesh.